Field Support Technician 1 - (atlanta, GA)

Field Technician Position At Nordstrom

A valid driver's license and your own vehicle are required. Mileage reimbursement provided. Candidate must be located in close proximity to Atlanta, GA.

Field Technicians at Nordstrom are key to the success of our stores operating seamlessly for our customers and employees. The Nordstrom Technology Operations team is seeking a qualified Technician 1 to support store hardware, software and infrastructure, with a focus on providing excellent service to Nordstrom employees.

Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service.

A day in the life includes:

• Providing quick and effective assistance to users, working on-site through troubleshooting, remediation and preventative maintenance.
• Utilizing daily work management systems data to prioritize backlog of work and communicate identified issues/changes/updates to customers and leadership.
• Protecting the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
• Understanding the difference between a singular failure or a widespread issue and escalating as necessary.
• Identifying why a problem is occurring, analyzing the possible failure points and creating an effective plan and documentation for resolution using technical solutions.
• Performing maintenance activities to help prevent unexpected failures of technical equipment.
• Demonstrating understanding and consistently delivering within the target SLA and KPI's for the specific area.

This position requires that the candidate work onsite at our Nordstrom Stores and Racks in your dedicated areas. This position will require travel to Nordstrom locations outside of your dedicated areas. In addition, this position has an on-call element that may require expanded overtime.

You own this if you have:

• 1+ years' tech support experience.
• 1+ years' experience troubleshooting, testing, or repairing technical equipment.
• Strong communication skills with a customer-first mindset and ability to explain technical solutions in clear, friendly terms.
• Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, POS Systems, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers, access points, network hardware and cabling.
• High motivation and self-direction with sound problem-solving and technical troubleshooting skills.
• Ability to read/understand technical documentation and aptitude to learn quickly.
• Ability to function well in a fast-changing work environment.
• Ability to repetitively walk, bend, reach, stand, climb ladders and lift up to 50lb boxes without difficulty.

We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $18.25 - $30.75 Hourly. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

About Us We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!