Digital Customer Service Associate

Digital Customer Service Representative

The Digital Customer Service Rep is responsible for the day-to-day data entry and processing for the division, as well as digital communications with customers. This individual will be working inside performing computer processes as well as problem solving customer emails. They must be capable of written and verbal communication and will spend a significant portion of their time on the computer. Reporting to the TNC Field Support team. The hourly rate for this position is $19.50/hr.

What You'll Do:

• Responsible for compiling and maintaining accurate vehicle records
• Utilizes Microsoft Office Suite
• Collaborates with all TNC stakeholders
• Manages digital communications with customers
• Perform other office duties as assigned

What We're Looking For:

• 1+ year in an office setting preferred
• Proficiency and experience working within Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to drive process and organizational change
• Ability to work under minimal supervision with a goal-oriented mindset and accountability
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran