Desktop Support Technician

Desktop Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Atlanta, GA and provide end-user support.

Duties and Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security, and systems groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Resolves network connection issues, track network connections back to network switches
• Escalates problems and issues to a higher level of support if unable to resolve
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers, responding to routine technical questions or requests for information

Skills and Qualifications:

• Minimum 3 to 6 years of experience supporting PC Hardware and software
• Comfortability providing hands and feet support for Server and Network is a plus
• Experience supporting mobile data plans, mobile networks, and devices is a plus
• Minimum 3+ years of Deskside Support experience in an enterprise environment
• ServiceNow or similar ticketing system experience
• Hardware and software support experience
• Customer Facing experience
• Mobile Device support experience
• Able to train quickly on procedures and should have good IT knowledge base
• Basic network troubleshooting skills
• Windows 10/11 experience
• Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
• Mac OS and MS Intune experience is a plus
• CompTIA A+ certification preferred but not required

Wage Range: The rate for this position is between $18.75 - $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.