Customer Service Representative - Onsite

Customer Support Representative I

Pay: $27/hour Start Date: January 6 Assignment: Long-term Temporary (potential extension) Schedule: Onsite, Monday–Friday

About the Role

We are seeking a detail-oriented and experienced Customer Support Representative I to join the North American Customer Service Hub within our Supply Chain organization. This onsite role involves extensive customer interaction, problem resolution, and order processing for a defined portfolio of customers. You will act as the primary liaison across internal teams—including Commercial, Manufacturing, Quality, Supply Chain, and Logistics—to ensure accurate order execution and exceptional service.

To be considered, candidates must have professional experience with SAP and Salesforce, and it must be clearly listed on their resume.

Key Responsibilities

• Manage end-to-end customer order processing, including data verification, order entry, monitoring, invoicing, and post-invoice follow-up.
• Maintain strong knowledge of products, customer profiles, and the full Order-to-Cash process.
• Ensure all customer orders and returns comply with applicable rules, regulations, and internal standards.
• Maintain and update customer master data in SAP.
• Coordinate internally (credit, planning, logistics, production, quality, etc.) to ensure on-time deliveries and issue resolution.
• Serve as the primary customer contact for order status, documentation, and general inquiries.
• Initiate and support complaint resolution processes; gather customer information and coordinate follow-up.
• Provide information and support to Account Managers and Product Managers as needed.
• Assist with inventory management tasks (including consignment or vendor-managed inventory processes).
• Provide backup support to other CSRs to maintain business continuity.
• Strengthen customer relationships and contribute to an overall positive customer experience.

Required Qualifications

• SAP experience (must be listed on resume).
• Salesforce experience (must be listed on resume).
• 3+ years of customer service experience in a manufacturing environment.
• Strong verbal and written communication skills; professional and diplomatic.
• Ability to identify issues, propose solutions, and manage multiple priorities in a fast-paced setting.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office/Google Workspace and other digital tools.
• Familiarity with credit and accounting concepts.
• Comfortable working in a global business environment with diverse teams.
• Collaborative team mindset; willing to assist with tasks outside standard responsibilities when needed.

Preferred Qualifications

• BS/BA in Business, Supply Chain, or related field.
• Experience in plastics, polymers, or broader manufacturing industries.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.