Customer Service Representative - Onsite

Customer Support Representative

Schedule: Monday–Friday, 8:00 AM–5:00 PM Compensation: $23/hr Assignment Type: Long-term temporary with potential for permanent hire

About the Role: We are seeking a highly organized and experienced Customer Support Representative to join our team onsite in Suwanee, GA. This role requires someone who excels in a fast-paced manufacturing or logistics environment (food industry experience a plus) and who is comfortable collaborating across multiple departments. This is not a call center position. Most client interactions occur via email, and the right candidate must be adept at navigating ERP systems, managing documentation, and working with teams such as Sales, Warehouse, QA, Regulatory, and Legal. Experience with Salesforce is a mandatory requirement.

Responsibilities

• Manage the full new-customer onboarding process and provide all requested documentation.
• Serve as the primary point of contact for customers and internal teams across all divisions.
• Coordinate with Legal on NDAs, supplier agreements, and any documents requiring company signatures.
• Track, communicate, and resolve discrepancies in agreements with Legal and Sales until fully executed.
• Collaborate with Sales, Customer Support, QA, Regulatory, Legal, CCO, and Warehouse to ensure smooth workflow.
• Organize internal schedules and coordinate deliverables across multiple departments.
• Manage and document multiple projects simultaneously, including item setups and service requests.
• Collect, review, and analyze data to ensure accuracy and compliance with customer requirements.
• Maintain detailed documentation and tracking systems for all customer projects.
• Escalate customer complaints to the appropriate internal teams when necessary.

Qualifications

• 3–5+ years of customer support or related experience in a fast-paced manufacturing or logistics environment (food industry preferred).
• Salesforce experience is required.
• Strong proficiency with ERP systems and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Exceptional organizational, follow-up, and documentation abilities.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong critical-thinking and problem-solving skills.
• Team-oriented, proactive, and customer-focused.
• Basic understanding of food quality assurance principles is a plus.

Why Join Us? Long-term temporary assignment with the possibility of becoming permanent. Engaging cross-functional role with significant impact on customer satisfaction and internal operations. Opportunity to work within a dynamic, growing organization. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.