Bilingual Account Manager (korean Speaking)

Job Opportunity

This role supports a portfolio of Korean automotive and manufacturing clients, acting as a strategic partner to help them scale, resolve operational issues, and strengthen long-term relationships. The position is highly customer-facing and requires fluency in Korean and English, along with a strong understanding of logistics or operations. You'll join a team that already includes several native Korean speakers across operations and development, and you'll primarily manage 3–5 Korean accounts.

Day-to-day responsibilities include:

• Maintain regular touchpoints with assigned accounts, including scheduled meetings and KPI-driven check-ins
• Prepare and deliver status reports, business reviews, and performance updates (monthly, quarterly, or as needed)
• Provide data analysis and reporting to support customer decision-making
• Handle escalations related to customs, ocean freight, and other operational issues
• Build and strengthen customer relationships to support account growth
• Identify opportunities to scale existing accounts
• Track revenue performance and monitor growth against targets
• Collaborate with internal operations teams (including Korean-speaking ops staff) to resolve issues
• Spend time in the field with customers (typically one day per week)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Skills and requirements:

• Fluency in Korean and English
• Experience in operations (logistics, supply chain, or similar)
• Ability to work in Excel
• Strong communication skills and a personable, relationship-driven approach
• Comfort handling escalations and explaining operational processes
• Ability to work onsite in Atlanta and meet with customers in person
• Prior account management experience
• Customer-facing experience
• Experience scaling accounts or supporting revenue growth
• Background working with Korean companies or in automotive/manufacturing sectors