Customer Operations Manager

Customer Operations Manager

CUSTOMER OPERATIONS MANAGER

As a Customer Operations Manager, you play a critical role in overseeing the execution of business for our dedicated customers to ensure their needs are met. Responsible for managing a team of Account Managers and Customer Operations Representatives, you will drive service standards and ensure revenue and profitability targets are met for a portfolio of customers. This position will require that you find process improvements, maximize resources, and develop strong cross-functional relationships to drive efficiency and profitability.

Your role on the team:

• Oversees the management of the day-to-day operations of the specific account(s) assigned to your team and identifies opportunities to improve service and increase business
• Involvement with customer onboarding and regular customer interactions to ensure client expectations are met, and opportunities are identified to grow with the customer
• Analyzes reporting to visualize business results and drive timely decision making
• Works with the Director of Carrier Sales to ensure that all client shipments are proactively booked and tracked for on-time pickup or delivery
• Works with Pricing Manager to develop and execute bid board and RFP pricing strategies that maximize gross and net revenue outcomes
• Hires and trains team members effectively to ensure the team is optimally staffed and organized to maximize performance and achieve results
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees in accordance with company policy

What you need:

• Previous 3PL/freight brokerage experience required
• Previous employee management experience preferred, but not required
• Proven demonstration of commitment and work ethic in a school or work setting
• PC literate with experience with Microsoft Outlook, Word, Access and Excel
• Must have a drive to succeed, confidence and superior verbal communication skills
• Committed to executional and outstanding customer service, and holding that accountability with your team
• Able to persuade, motivate, influence, and negotiate with others
• Develop process improvement strategies, ability to identify and remove inefficiencies and minimize repeated mistakes through corrective action and training plans

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR Text DELIVER to 88300 to Apply!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.