Technical Specialist - Runva Truganina

Technical Sales & Support Representative

Technical Sales & Support Rep for Runva Winches in Truganina. Provide expert support, warranty management, sales processing & customer service.

Runva Winches is a leading provider of reliable and innovative winching solutions for off-road enthusiasts, trade professionals, and various industries across Australia. We pride ourselves on quality, innovation, and outstanding customer service.

The Role: We are seeking a motivated Technical Sales & Support Representative to join our Runva Australia team in Truganina. This pivotal role combines technical support, warranty and returns management, sales order processing, and customer service — all aimed at driving growth and delivering exceptional support to our customers.

Key Responsibilities:

• Provide expert technical support and promptly resolve customer enquiries via phone and online channels.
• Manage warranty claims and returns efficiently according to company guidelines.
• Develop and maintain technical documentation and FAQs to enhance customer and internal support.
• Accurately process sales orders daily and assist with payments and sales reporting.
• Support the Sales Manager with sales initiatives and dealer/distributor engagement.
• Build strong customer relationships and deliver outstanding service at every touchpoint.

Who You Are:

• Strong mechanical aptitude with hands-on experience in mechanical products and installations.
• Excellent communication skills, both written and verbal.
• Skilled in writing effective technical documentation.
• Proficient in MS Office (Word, Excel).
• Self-motivated with strong problem-solving abilities.
• Customer-focused and able to manage multiple priorities seamlessly.
• Ability to stand for extended periods.
• Capacity to handle and lift heavy products.

Experience:

• Practical experience working with mechanical products; winch experience highly valued.
• Knowledge of the 4x4/4WD industry preferred.
• Experience in technical support, warranty management, and sales order processing is an advantage.

Join Runva Australia and contribute to providing best-in-class winching solutions with a team passionate about quality and customer satisfaction.

Looking after you: We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

• Staff discounts across the GPC Asia Pacific group of Companies
• Private health insurance discounts
• Employee assistance program
• A highly safety conscious work environment
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organization
• Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.