Technical Service Manager, Bioethanol Enzymes - Remote Eligible

Technical Service Manager, Bioethanol Enzymes

Founded in 2013, Bestzyme is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. We understand the importance of nurturing science not just for today, but for preserving tomorrow. Our aim is to help make people and nature thrive in harmony through the incredible power of biotechnology. We believe in the strength of collaboration to foster industrial growth and environmental sustainability.

Position: Technical Service Manager (Bioethanol Enzymes)

Location: United States – Remote (30%+ travel)

The estimated salary range will be $85,000 - $115,000, based on experience level.

Key Responsibilities:

• Coordinate account team to drive business growth by strengthening the service level to customer.
• Develop technical solution/innovation for regional key account and distributors to address customer needs and support joint business growth.
• Create strong and differentiated value to key account and distributors to safeguard our existing business and solve complex technical issues.
• Engage customers, establish close and trust relationship as well as build access to customer's operation team.
• Own the development and execution for the product upgrade, new solution identification and development and communication with customer technical team.
• Close connect with different functions of Bestzyme, play an important role on competitor mapping, new product launch, ideation workshop etc. from the technical perspective.
• Join in some key projects initiated by RD and commercial team and play key role with technical perspective.

Qualifications:

• Bachelor or Master's degree in bio-engineering, Chemical engineering or relevant majors, be able to provide customer with technical supports in term of enzyme know- how, applications trouble shooting and engineering knowledge.
• Minimum of 5 years' working experience in technical service/ R&D/ in Enzyme business, or production operation in ethanol/Grain processing.
• Proven communication skills, can effectively collaborate with internal stakeholders, across a multicultural organization.
• Strong business mindset; Experienced or comfortable with working in matrix organization.
• Proficient with MS Office tools (PowerPoint, Excel, etc.)