Sports Customer Support Analyst

Sports Customer Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before.

The Role

This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

Join our Customer Support team and help deliver an outstanding customer experience. You'll handle issues, support our technical team, and keep systems running smoothly while learning, growing, and making an impact in a fast-paced, supportive hybrid environment.

What You'll Do:

• Provide customer support via Zendesk, live chat, and Slack
• Prioritize and manage incoming requests
• Collaborate with internal teams to escalate issues and onboard clients
• Monitor match data and assist with technical troubleshooting
• Work in shifts (morning & afternoon, hybrid model)

What You'll Bring:

• Excellent communication in fluent English (written & verbal)
• Strong problem-solving with the ability to multitask & prioritize
• Proactive, accurate, and able to perform under pressure
• Confident with computer systems and tools
• Previous customer support experience is a plus

We enjoy an 'office-first' culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we're committed to supporting employee wellbeing and helping you grow your skills, experience and career.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.