Senior Account Executive

Unlock the Future of Customer Experience with AI: Join Genesys as an Enterprise Account Executive (UK)

Do you want to be part of a global, market-shaping company that is transforming how organizations engage with their customers through AI, digital innovation, and experience orchestration?

Do you thrive in complex sales environments, love winning new logos with cutting-edge technology?

Are you energized by sales strategies for a changing market, continuous learning, and being part of a high-performing, collaborative team supported by experienced leadership and an expert Sales Coach?

If so we'd love to meet you.

At Genesys, we empower organizations to create personalized, predictive, AI-driven experiences—at scale. As a result, we are widely recognized as the leader in the customer experience (CX) and contact centre space.

We're building a diverse and inclusive sales organization where people can grow, thrive, and make their mark. We are looking for exceptional Enterprise Sales Professionals who are passionate about helping customers unlock the value of AI, cloud, and experience orchestration.

Bring your ambition, curiosity, energy, and drive, and together we'll redefine what exceptional experience looks like.

Role Overview

As an Enterprise Account Executive, you will be a key driver of growth, helping UK enterprise organizations modernize their customer and employee experiences using Genesys' AI-powered cloud solutions.

You will own the full sales cycle—from prospecting to close—championing our innovative AI capabilities, including predictive AI, conversational AI, and our industry-leading Experience Orchestration platform.

You'll be working in a collaborative coaching environment, with a supportive and experienced leadership team, with ongoing professional development.

Key Responsibilities

? Accelerate Pipeline & Growth

• Identify, create, and expand new business opportunities across enterprise accounts.
• Engage executives with a compelling AI-driven transformation vision.

? Engage & Inspire Clients

• Explore customer challenges and align them to Genesys' AI, digital, and orchestration capabilities.
• Create value-led proposals that showcase measurable business outcomes.

? Execute the Genesys Way of Selling

• Lead complex SaaS deals with discipline and precision using MEDDPICC.
• Run world-class discovery, build champions, and navigate multi-stakeholder environments.

? Become a Trusted Advisor

• Influence C-level decision-making with market insights and thought leadership.
• Help customers understand how AI can optimize operations, elevate experiences, and drive ROI.

?? Win Together

• Collaborate with SDRs, solution consultants, marketing, and customer success teams.
• Represent and embody One Genesys values in every interaction.

Minimum Requirements

• Proven track record selling enterprise SaaS or Cloud/Digital solutions.
• 7+ years managing and closing complex sales cycles.
• Experience with MEDDPICC methodology.
• Strong business acumen, communication, negotiation, and stakeholder engagement skills.
• Evidence of consistent overachievement

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.