Account Executive, Public Sector Quebec

Account Executive – Quebec Public Sector

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we are transforming how organizations engage with citizens and employees through empathetic, AI-powered customer experience solutions. As an Account Executive focused on the Quebec Public Sector, you will play a critical role in driving growth across provincial, municipal, education, healthcare, and broader public sector organizations. You will own strategic relationships, lead complex sales cycles, and position Genesys Cloud as the platform of choice for modernizing citizen experience. Joining Genesys means becoming part of a global team that values empathy, collaboration, and bold thinking while giving you the autonomy to make a meaningful impact.

Responsibilities include:

• Drive revenue growth, market share, and pipeline generation across a defined Quebec public sector territory
• Own and manage complex sales opportunities from prospecting through close using the Genesys Way of Selling and MEDDPICC methodology
• Build and execute territory and account plans aligned to Genesys strategic priorities
• Develop strong executive relationships within Quebec public sector organizations and ecosystem partners
• Navigate and advise customers through Quebec specific procurement, funding, and acquisition processes
• Accurately forecast monthly, quarterly, and annual revenue, consistently meeting or exceeding targets
• Collaborate closely with channel partners including VARs, integrators, carriers, and AppFoundry partners
• Partner with internal teams such as Business Development, Marketing, Channel, Industry, Legal, Finance, and Customer Success to drive territory success
• Present compelling business value propositions through clear written and verbal communication in both French and English
• Conduct quarterly and annual business reviews with senior leadership aligned to growth objectives
• Support customer adoption and long-term success in partnership with Customer Success Managers
• Build deep knowledge of customer missions, modernization initiatives, and IT strategic plans
• Position the value of Genesys Digital and AI solutions to address citizen experience challenges
• Align customer priorities to Genesys capabilities to clearly articulate why Genesys

Requirements include:

• Minimum of 7 years of enterprise field sales or business development experience, preferably within the public sector
• Proven experience selling customer experience, CCaaS, UCaaS, AI, cloud, or enterprise software solutions
• Strong understanding of Quebec public sector procurement and funding models, both direct and indirect
• Demonstrated use of structured sales methodologies such as MEDDPICC and account strategy planning
• Experience managing complex sales cycles with multiple stakeholders
• Proficiency with enterprise sales tools such as Salesforce, Clari or equivalent, Zoom or Microsoft Teams, and related platforms
• Bachelor's degree or equivalent professional experience
• Fluency in French and English, written and spoken
• Ability to travel up to 25 percent within the region
• Must be based in Quebec or within reasonable proximity to the territory

Preferred qualifications include:

• Proven track record of consistently exceeding sales quota
• Experience selling to Quebec provincial, municipal, education, healthcare, or crown agencies
• Established network within the Quebec public sector ecosystem
• Experience working closely with channel and alliance partners
• Strong pipeline generation discipline with expected coverage of three to four times annual quota
• Ability to develop and execute effective territory and call-out strategies
• Strong analytical skills with the ability to solve complex customer challenges
• High level of creativity, ownership, and accountability
• Technical aptitude in areas such as APIs, AI, telecom, cybersecurity, or infrastructure is an asset

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.