Customer Experience Analyst

Job Title

Job Description

Work Modality: Hybrid – This position requires on-site presence 3 times per week. The role will be developed from Colombia.

What You Will Do (Responsibilities)

• Analyze monthly volume and production schedule impact on financial results.
• Support monthly consolidation, annual budget, and long-term planning processes.
• Identify bottom-line improvement opportunities.
• Complete key reports to support quarterly closes, 10K/10Q filings, and earnings announcements.
• Solve problems and develop new analytical methods to streamline decision-making.
• Analyze trends in forecasts and variances vs. Prior Year, Budget, and Long-Term Plan.
• Provide accurate, timely, and reliable reporting and controls.
• Complete ad-hoc sensitivity analyses as required.
• Prepare and distribute NPS (Net Promoter Score) indicators to the dealership network and sales/post-sales managers, including survey requirements and exclusion cases for Colombia and Ecuador.
• Maintain ongoing contact with global survey providers and brand programs to update information and dealership requirements.
• Implement new processes to improve customer satisfaction.

Your Skills and Abilities (Required Qualifications)

• Intermediate English (reading/writing).
• Strong database management skills.
• Knowledge of local consumer protection regulations.

Experience / Education

• Degree in Engineering, Business Administration, or related fields.
• Desirable: Training related to customer service.

Competencies

• Leadership
• Strong interpersonal relationships
• Clear verbal communication
• Teamwork
• Results-oriented
• Effective time and resource management
• Analytical thinking

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.