NCIS Help Desk Analyst Tier 1 | Active Secret Clearance

Help Desk Analyst Tier 1

Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career. The work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

Initiate and resolves service request/problem incidents

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records

Route calls to product line specialists, application, or system support specialists

Maintains and updates records and tracking databases

Alerts management to recurring problems and patterns of problems

Works with system administrators and developers to ensure services/incidents are completed

Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 1 must have:

Security Clearance Level: Active Secret clearance.

Required Experience: 2+ years of IT support experience in a Help Desk environment

Experience with Cisco switches and routers

Required Certifications: Security+ CE

Education: High School Diploma. AAS Preferred.

Onsite at Quantico, VA

US Citizenship required

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace