Help Desk Technician - Swing Shift - Ts/sci W. Polygraph

Help Desk Technician - Swing Shift

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software

Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnose, identify, isolate, and analyze problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists.

Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU'LL NEED TO SUCCEED:

Required Education and Experience:

HS/GED and + 4 years of experience

Required Certifications:

Must have or obtain Security+ CE certification prior to start date

Must obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365

TS/SCI and CI Polygraph Required; US Citizenship Required

Location: Customer Site

Total Rewards at GDIT:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $38.01 - $51.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA CO Colorado Springs

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans