Help Desk Specialist

Helpdesk Specialist

Advance how our customers operate while you advance your career. Join GDIT as a Helpdesk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. We are seeking a Help Desk Specialist to provide Tier I and Tier II technical support for a mission-critical defense program in Oahu, Hawaii. This role is responsible for resolving hardware, software, network, and account-related issues while ensuring compliance with DoW cybersecurity and IT policies. The ideal candidate is customer-focused, technically proficient, and experienced in supporting enterprise IT environments within regulated or cleared settings.

Key Responsibilities

• Provides technical support to local and remote users via phone, email, and in-person interactions.
• Serves as the initial point of contact for troubleshooting and resolving hardware, software, PC, printer, email, directory, and standard Windows desktop application issues, as well as applications developed locally.
• Analyzes and responds to incidents, collaborates with users to diagnose problems, investigates causes, and recommends solutions.
• Resolves issues within defined scopes while escalating when necessary.

Required Qualifications

• Education: Bachelor's degree (BA/BS) in Computer Science or related field; or Associate's degree (AS) with 5 years of experience; or no degree with 8 years of general experience (including 6 years of specialized experience).
• Experience: Minimum 5-8 years depending on educational qualifications.
• Clearance: Active secret clearance. TS preferred.

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.