Full - time IT Support Specialist - Natchitoches

Full-Time It Support Specialist

Location: USA LA Natchitoches Full Part/Time: Full time Job Req: RQ220746 Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: SCA

Job Description: We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in Natchitoches, LA. At GDIT, people are our differentiator. As a Full-TIME IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS). A typical day will include:

• Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
• Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
• Utilizing troubleshooting techniques to resolve hardware, software, and network issues
• Documenting incident status and solutions in incident database tools
• Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

To qualify for this role, YOU MUST HAVE:

• A High school diploma or G.E.D.
• One (1) or more years of customer service or other telephone experience
• An ability and willingness to work AND full-time shift
• Louisiana residency living within a reasonable commuting distance (~ 60-mile radius) of our Natchitoches facility
• Residency in one of the following parishes: Natchitoches, Sabine, Vernon, Winn
• Ability and willingness to work and train onsite as required
• Ability to obtain a U.S. public trust
• Access to a high speed wired internet connection (minimum 10 MB per second download/5 MB per second upload)
• Access to a quiet work environment free from distractions

Even BETTER if you have :

• Associate's degree or equivalent in a related field of study
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Previous experience working with a contact center management database
• Previous experience working with a ticketing system

WHAT GDIT CAN OFFER YOU:

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure

The likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA LA Natchitoches Additional Work Locations: Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans