Field Support Technician - Active Ts/sci W/poly

Field Technician II

Field Technician II GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician II joining our team.

HOW A FIELD TECHNICIAN II WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
• Will preform Data Transfer Agent requests to transfer files between networks

WHAT YOU'LL NEED TO SUCCEED:

• Education: Associates of Arts/Associates of Science Required
• Experience: 1+ years of related experience
• Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Security Clearance Level: TS/SCI w/Poly Required
• Skills and Abilities: Maintains current knowledge of relevant technology as assigned
• Location: Client Site US Citizenship Required
• DoD 8570 IAT Level II certified - Required

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT