Customer Service Coordinator Sr

Customer Service Coordinator Sr

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the worlds finest aviation experience starts with our people and when our people thrive, so does our mission.

The ideal candidate would possess the following skills:

• A natural host someone who makes others feel seen, heard, and valued.
• Flexible and adaptable; thrives in fast-paced environments.
• Strong communicator with excellent emotional intelligence.
• Self-starter who takes initiative to improve systems and experiences.
• A team player who contributes to a positive, collaborative culture.
• Someone who leads by example, setting the tone for excellence, kindness, and accountability. Someone who is hands-on, approachable, and always ready to support.
• Ability to manage multiple priorities under tight timelines.
• Someone who can deliver a premium, concierge-level experience for our customers
• Experience in luxury, hospitality, or high-end service environments is a plus.

Job Description

Principle Duties and Responsibilities: Essential Functions:

1. Ensures a professional and positive first and lasting impression of Gulfstream is created when greeting and interacting with Customers, VIPs, Dignitaries, and other visitors to the Gulfstream facility.
2. Coordinates with all departments requesting assistance with Level One Customers, VIP visits and all Customer events.
3. Executes all aspects of Level One-VIP Visits to include hotel accommodations, transportation needs, catering, entertainment and other special requirements.
4. Plan, coordinate the delivery, and execute high-profile customer events, i.e. our weekly customer appreciation breakfast and the weekly Service Center customer dinner. Restaurant-cafeteria arrangements include menus, table arrangements, wine selection, and special event coordination.
5. Coordinate with hanger operations and ramp personnel on customer arrivals and technical debriefs.
6. Makes recommendations to the Customer Relations Manager for improvements in vendors, service personnel, facilities and Customer Visit guidelines, processes and standards.
7. Researches the customs and cultural aspects of Gulfstream international customers to provide accurate information regarding protocol and etiquette, utilizing this information to provide exceptional service.
8. Promotes and maintains a positive rapport between Customers, other Gulfstream employees and local service suppliers to enhance customer satisfaction during Customer and VIP Visits.
9. Provides feedback to Customer Relations Manager regarding customers perceptions and satisfaction levels. Makes recommendations verbally and in writing to the Customer Relations Manager for improvements and-or changes in staffing and facilities.

Perform other duties as assigned. This job requires one to be able to read, write, speak, and understand the English language.