AI Operations Intern – Freemium Growth (CSM Team)

AI Operations Intern – Freemium Growth (CSM Team, Prague)

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we'd love you to be part of Gen.

This is an onsite role in our Prague office, as part of a full-time, 10-week summer internship (starting 1 July). You'll work in person with the Freemium Growth and CSM teams, collaborating day-to-day with product, marketing, data and operations colleagues. You'll have the opportunity to continue part-time after the internship, subject to performance and business need.

As an AI Operations Intern in the Freemium Growth team within CSM in Prague, you'll help apply AI in real business environments at scale. Gen's freemium products (Avast, AVG, Avira, CCleaner) bring users in for free, then convert the right customers to paid subscriptions – and AI is at the centre of how we want to work going forward.

This internship is ideal for a technically curious, hands-on student who has already experimented with AI tools or agents and wants to turn that experience into real impact. You'll help automate workflows, accelerate experimentation and unlock new ways of working across multiple teams, shaping how AI is embedded into our freemium growth strategy.

Key Responsibilities:

• Design and implement AI-powered workflows to automate repetitive operational tasks.
• Build and experiment with AI agents and tools to improve productivity across teams.
• Support scalable experimentation (e.g. content testing, operations improvements, growth initiatives).
• Collaborate with stakeholders across product, marketing, CSM and operations.
• Identify opportunities where AI can reduce manual work and increase speed.
• Help shape how AI is used in a fast-growing freemium business environment.

About you:

Education:

• Active student or very recent graduate in a technical or analytical field (e.g. Computer Science, Data Science, Engineering, Economics or similar).

Experience:

• Hands-on experience with AI tools, LLMs or AI agents (e.g. OpenAI, Claude, LangChain, automation tools, etc.).
• Some exposure to scripting or automation is a plus (e.g. Python, JavaScript or no-code/low-code tools).

Skills:

• Strong problem-solving mindset and ability to turn ideas into working solutions.
• Interest in automation, workflows and scaling systems.
• Clear communicator who can explain ideas simply and work well with engineers, product, marketing and CSM colleagues.
• Proactive attitude – you don't wait for detailed instructions; you explore, test and build.

Personal Attributes:

• Ability to thrive in a fast-paced, high-tech environment and manage complex problems.
• Curious, experimental and comfortable working with emerging technologies.
• Organised and detail-oriented, with a bias to action.
• Collaborative and low-ego, keen to learn from others and share what you discover.

Compensation:

Hourly rate: 250 CZK gross per hour

Key benefits (Prague, intern):

• Paid Czech public/company holidays that fall during your internship dates.
• Access to our Employee Assistance Program (EAP) – free, confidential mental-health and wellbeing support for you and your household.
• Free use of the on-site gym/fitness centre in our Prague office. Amazing Prague office with fab views!

What's next:

Your CV will be reviewed together by the recruiter and hiring manager to assess your skills, interests and how your experience aligns with the internship. If shortlisted, the recruiter will invite you to an initial conversation to discuss your background, what's compelling you to Gen, and walk you through the interview process.

Important Application Note:

• Please include your current city and country on your CV or application.
• You must be an active student or very recent graduate, and able to work onsite in Prague for the full duration of the internship (10 weeks from 1 July), with potential to continue part-time thereafter.

Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.