Lead Services Specialist 1 - Customer Service Management - Remote Eligible

Lead Services Specialist 1 – Field Service Representative, F110 (Taiwan)

This role in Taiwan supports the Taiwan Air Force (TAF) and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and interface systems as appropriate for the F-16 aircraft. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Company Intro/About GE Aerospace

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We design, manufacture, and support advanced propulsion systems that power critical missions around the globe. With a relentless focus on Safety, Quality, Delivery, and Cost, we partner closely with our customers to keep fleets mission-ready and operating at their best.

Site, Business, OR Functional Area Overview

This Global Military Engines (GME) role supports the Taiwan Air Force (TAF) F-16 fleet powered by F110-GE-129 engines. As part of the Field Services and Maintenance (Services; LPB) job family, you will work closely with GE engineering, fleet support, and logistics teams, as well as TAF and local contractor maintenance and operations personnel, to ensure safe, reliable, and efficient operation of F110 engines in service.

Role Overview

The Lead Services Specialist – Field Service Representative (FSR) provides on-site technical support, training, and customer service to the Taiwan Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and associated systems on the F-16 aircraft.

You will:

• Serve as the front-line GE representative at the customer site
• Provide technical guidance, troubleshooting, and training on F110 engines
• Support maintenance planning, reliability improvements, and data reporting
• Operate with a high degree of autonomy, managing your own workload, travel, and budget while upholding unyielding compliance and integrity

This role requires strong technical depth, customer focus, and the ability to work independently in an international environment.

Key Responsibilities

Technical Support & Troubleshooting

• Provide interpretation of data and technical instructions related to F110 engine operation, maintenance, and repair.
• Assist maintenance personnel with troubleshooting, adjustment, calibration, bench checks, routine maintenance, inspection, and repair of GE engines.
• Provide technical guidance to customer aircrew on the operation of GE engines and associated systems.

Training & Knowledge Transfer

• Deliver on-the-job training to maintenance personnel on maintenance and operating techniques for F110 engines.
• Emphasize safety precautions and best practices during all training activities.
• Provide guidance in the use of authorized GE special tools and test equipment.
• Identify training needs and recommend appropriate training programs to enhance customer maintenance capability.
• Effectively transfer technical knowledge to less-experienced personnel, both verbally and in writing.

Field Data, Reliability & Continuous Improvement

• Collate, analyze, and report in-service field data to GE Aerospace Project Engineering for use in safety assessments, reliability trending, and component improvement initiatives.
• Assist maintenance personnel in the processing of failure data and defect reports, in accordance with standard customer reporting procedures.
• Provide analysis of maintenance difficulties and advise on changes to maintenance, inspection, and training programs to improve quality, efficiency, and effectiveness.
• Relay relevant field issue and improvement information from GE and other international operators back to the customer.

Customer Interface & Maintenance Planning

• Provide guidance to customers on the installation of GE engine modifications and interpretation of related technical instructions.
• Assist customer personnel with maintenance planning and forecasting for F110 engines.
• Provide liaison support for processing components for repair or deeper maintenance, coordinating with GE and approved repair facilities.
• Maintain strong, professional relationships with customer personnel, acting with tact, diplomacy, and a high level of cooperation.

Autonomy, Compliance & Travel

• Work unsupervised and remotely from GE headquarters, taking responsibility for your personal workload, travel, and budget.
• Operate with unyielding compliance and integrity, adhering to all GE policies, local regulations, and customer requirements.
• Travel to foreign and domestic locations as required to support the customer and GE field service needs.

Required Qualifications

• Advanced experience in Services and Customer Service Management, with a knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with significant relevant experience.
• Significant field service or maintenance experience supporting military and/or commercial engine programs.
• F110 engine experience (F110-GE-129 preferred).
• Previous experience in Customer Service Management or similar customer-facing technical roles.

Desired Characteristics

• Strong customer interaction and communication skills, with the ability to present to all levels of maintenance, engineering, and management.
• Strong interpersonal and leadership skills, with the ability to lead and influence GE customers and peers.
• Proven analytical skills and quality improvement ability.
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
• Project management experience, including coordinating activities and driving actions to closure.
• Demonstrated ability to work independently, without technical guidance, and to perform all required work tasks.
• Strong ability to transfer technical knowledge to others and clearly express complex technical concepts in both oral and written form.
• High degree of tact, diplomacy, and the ability to work and cooperate harmoniously with customer personnel.

The base pay range for this position is $100,000.00 - 133,000.00USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan. This posting is expected to close on April 2nd, 2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes.