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Customer Experience Representative

Manage customer inquiries and ensure high-quality service delivery
Hebron, Kentucky, United States
Entry Level
1 month ago
Gates

Gates

A global manufacturer of power transmission belts and fluid power products for various industrial and automotive applications.

Customer Experience Representative

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Essential Duties and Responsibilities:

  • Works within established procedures with a moderate degree of supervision
  • Understands how the assigned duties relate to others in the team and how the team integrates with other teams
  • Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision
  • Uses communication skills to exchange information
  • Solves routine problems without supervisory approval; evaluates and selects solutions from established options

Keys to Success:

  • Requires established skills to perform a range of day-to-day activities
  • Requires knowledge and skills gained through formal training or considerable work experience

Supervisory Responsibilities:

  • None
  • Has no supervisory responsibilities; manages own workload

Requirements and Preferred Skills:

  • 0-1 year(s) of experience
  • No degree requirements

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law. The noise level in the work environment is typically moderate to loud. Temperatures can vary depending on weather conditions and can be extreme. Gates is managed in accordance with OSHAS requirements and requires all employees to wear steel-toed shoes, safety glasses, and a hard hat.

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Customer Experience Representative
Hebron, Kentucky, United States
Customer Success
About Gates
A global manufacturer of power transmission belts and fluid power products for various industrial and automotive applications.