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Analyst II, Customer Service
Own end-to-end order management and customer service processes for Gates Chennai
Chennai, Tamil Nādu, India
Mid-Level
yesterday
Gates
Designs and manufactures power transmission and fluid power solutions, including belts, hoses, and related industrial and automotive components.
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Analyst II, Customer Service
Date: May 21, 2026
Location: Chennai, TN, IN, 602105
Company: Gates Corporation
Essential Duties and Responsibilities:
- Primarily engage in order management, day-to-day customer service, sales support, and demand planning
- Track order status and coordinate with planning, logistics, and dispatch teams for on-time deliveries
- Act as single point of contact for customers on order status, dispatches, and delivery-related issues
- Manage customer complaints, returns, or warranty claims in coordination with Quality and logistics teams
- Accountable for finished goods inventory management
- Drive operational excellence and improve customer partnerships through the execution of high-quality service delivery
- Prepare daily, weekly, and monthly sales MIS (order book, dispatch, revenue, backlog)
- Operate effectively in a fast-paced environment with shifting priorities
- Maybe required to work beyond office hours to meet customer requirements
- Analyze customer data to identify trends and insights
- Work with the sales team to identify areas for process improvement and automation
Keys to Success:
- Customer-focused mindset
- Strong problem-solving skills
- Collaborative team player
- Excellent business ethics and integrity
- Strong communication & presentation skills
- Knowledge of Power Bi will be added advantage
Supervisory Responsibilities:
- The incumbent reports to Sales Operations and support him in all day-to-day operations to achieve business objective of the company
Requirements and Preferred Skills:
- 6 to 8 years of experience in similar role in automotive components, industrial companies
- Graduate/Post Graduate Degree in Commerce or Supply Chain Management
About Gates
Designs and manufactures power transmission and fluid power solutions, including belts, hoses, and related industrial and automotive components.