Client Success Partner, Conferences

Client Success Representative

The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

What You Will Do:

• Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences (logo, booth, registration, product literatures, promotional banners)
• Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
• Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
• Partner with the Conference Sales Organization to drive satisfaction, account retention and growth
• Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry and mission critical priorities
• Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference, onsite and post-conference
• Evaluate and track the client experience at every conference allowing for improved processes and actions
• Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
• Understand account renewal plans and focus on services that will promote the plan objectives
• Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value

What You Will Need:

• 1-3 years' relevant experience in customer facing/client focused positions
• Passionate about service delivery and driven by client success
• Strong business acumen and ability to persuade others
• Ability to quickly identify and assess client needs and objectives
• Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism
• Highly organized with a strong attention to detail
• Excellent written and verbal communication skills, including presentation skills
• Ability to manage multiple deadlines, prioritize, and work under pressure
• Ability to work independently and within a team
• Proficiency in the MS Office suite and G-suite
• Willingness to travel 6-8 times per year.

At Gartner, Inc., we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.