Client Success Specialist

Garment IO Technical Support Specialist

Garment IO utilizes AI and IoT to seamlessly collect and analyze live data from the production floor, empowering decision-makers with actionable insights. Garment IO helps you boost productivity, quality and workers' morale while reducing costs. Experience the future of garment manufacturing with Garment IO and revolutionize your operations with AI-powered decision-making. Maximize productivity, efficiency, and savings up to 20% with Garment IO.

Responsibilities:

• Maintain effective, prompt, and accurate communication with all factories via phone, chat, and email.
• Support factories with on-call and online technical and non-technical training.
• Identify, and handle issues, complaints, and requests from factories.
• Run periodical customer feedback surveys.
• Validate and report technical bugs and coordinate efforts to resolve them with the technical teams.
• Monitor factory performance and advise factory management on maximizing the benefits from Garment IO.
• Document responses, cases, and SOPs for technical support.

Requirements:

• 1-2 years of work experience in client support or any related field.
• Proficient in the English language, encompassing speaking, reading, and writing skills.
• Excellent command of written and spoken Arabic & French is a plus.
• An advanced set of interpersonal skills.
• Ability to manage and guide reporting.
• Ability and persistence to work alone supporting multi-stakeholder, large factories.
• Strong time management skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Dedication and commitment to deliverables.
• Experience in software or technical support is preferred.
• Experience with Zoho Desk and Zoho SalesIQ is preferred.

Benefits:

• Social insurance.
• Medical insurance.
• Transportation allowance.
• Education allowance.

Work Conditions:

• Fridays & Saturdays are off.
• Flexible work environment with 8-hour workdays.
• Hybrid work-week.