Security Account Manager

Security Account Manager

Step into the dynamic role of Security Account Manager at GardaWorld!

Join our dynamic team as a Security Account Manager in Rockford, IL where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll handle client issues, communicate with key contacts, and build strong relationships to enhance the client's security services.

Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.

Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.

What's in it for you:

• Work Location: Rockford, IL
• Competitive Salary: $25/hour (DailyPay is available for all GardaWorld employees!)
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as a Security Account Manager:

Client Management:

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client's security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.

Operational Oversight:

• Creating and maintaining schedules in workforce management software (Winteam) in an effort to fill open posts and control site non-billed overtime.
• Maintain employee payroll.
• Issue corrective discipline as needed.
• Ensure employee compliance with mandatory training requirements, including KNET modules and CPR certification.

Communication and Reporting:

• Write reports, client communications, instructional materials, and operating guidelines.
• Update and maintain site post orders.
• Update, maintain, and reconcile timekeeping data.

Your Qualifications:

• At least five (5) years of experience in security, three (3) of those years being in a supervisory type role.
• Open availability, with the understanding that this role may require coverage outside of normal working business hours.
• Ability to pass and ace an extensive screening process.
• Must be over the age of 21.
• Able to obtain a security license.
• Experience with creating and maintaining schedules.
• Tech savvy with good baseline knowledge of computers and software systems.
• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company's values.
• Skilled in writing reports, client communications, and instructional materials.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.