Multi - account Customer Service Representative (COR) - Houston, TX - Remote Eligible

Multi-Account Customer Service Representative

As a Multi-Account Customer Service Representative, you will provide exceptional support for several different accounts, offering white-glove service. This dynamic role involves handling a variety of calls, ranging from 2-3 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information, all guided by step-by-step processes to ensure success.

We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days are high-volume, with back-to-back calls requiring focus and efficiency. While some accounts involve minimal interaction, others require in-depth troubleshooting or handling sensitive content. You will receive live support and guidance to remain effective and confident on every call.

This role includes a tiered structure that allows you to advance and earn raises as you complete training for progressively more complex accounts. Training takes 10-12 weeks, with hands-on practice on the phones to prepare you thoroughly for each account.

Minimum Technical Qualifications

• We do not provide equipment. A Windows-based laptop or desktop is required. No Macs, Chromebooks, Tablets or iPads PC must have at least 8GB of RAM, preferably 16GB or higher
• Strong technical, and problem-solving skills
• Hardwire Connection to the Internet (No WiFi) Minimum download speed: 20mbps (Verify at www.SpeedTest.net) Minimum upload speed: 10mbps (Verify at www.SpeedTest.net) Cannot have any Mobile Hotspot or Satellite Internet Providers
• Dual Screens and a High-Quality Headset

Minimum Experience

• Exceptional customer service skills with a focus on professionalism and tone.
• Strong written and verbal communication skills.
• Experience handling high call volumes and troubleshooting customer inquiries.

Minimum Job Qualifications

• Successful completion of a mandatory background check.
• Proven ability to excel in a dynamic, fast-paced environment.
• Exceptional attention to detail with strong organizational skills.
• A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios).

Availability

• Schedule: 24/7 Availability - Preferably Sunday through Saturday, 3:00 am - 11:00 pm Pacific Standard Time.
• Must be available for orientation at 7:00 am and weekday training sessions starting as early as 6:00 am Pacific Standard Time, on a full-time basis.

Compensation and Benefits

• Pay Rate: Starting at $15.00/hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more complex accounts.
• Benefits: Medical, dental, and vision coverage. Retirement benefits with company match. Sick time and personal paid time off. Quarterly perfect attendance bonus.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Call Center is a W2 employer that does not hire independent contractors.