Senior Enterprise Account Manager

Strategic Account Manager

We're all about helping brands turn ideas into impact. Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers—including teams at Uber, Microsoft, Volkswagen, and Telefónica—to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading!

Your Mission

As a Strategic Account Manager focused on the EMEA market, your core responsibility is to develop and strengthen relationships with Frontify's most valued enterprise customers across Europe. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion.

Your Responsibilities

• Own expansion and renewal-based targets, with more of a focus on upsells/cross-sells.
• Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention.
• Develop strategic account plans that align customer priorities with Frontify's platform capabilities and business objectives.
• Build and maintain strong relationships with key stakeholders—from operational users to C-level executives.
• Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.
• Negotiate expansions with a focus on long-term partnership health and sustainable growth.
• Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
• Share customer insights to influence Frontify's roadmap and help evolve our enterprise account management practices.

Your Story

• You can work in a hybrid format where you're able to work on-site in our London office twice a week.
• You bring 4-6+ years of B2B SaaS experience in enterprise account management or sales.
• You have a proven record of success managing and expanding large, complex customer relationships within the EMEA market.
• You're interested in working with enterprise marketing, brand, or creative technology solutions.
• You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.
• You combine strategic thinking with commercial acumen and a deep focus on customer value.
• You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.
• You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.

We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.

Why Join Us?

- Thrive with the tools and support to shape your future at Frontify.

- Be part of a product that connects brands and people with a human touch.

- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.

- Join a vibrant, social team—whether you love animals, yoga, or travel, we've got the Slack channels for you!

What We Offer

- Private health benefits and health cash plan

- Pension scheme: 5% matched

- A minimum of 25 days of annual leave per year

- Paid educational and wellbeing days off

- Wellbeing, learning and development, and commuter allowance

- Home office setup budget

- Weekly free office lunch

- Localized benefits

- Workation: Work from inspiring locations around the world (45 days annually)

- Invite to our summer company meet-up

Important to Us

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.

We're committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your talent partner. Any information you share will remain confidential.

Next Steps

If there's a fit, you'll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.