Customer Support Representative II

Working At Freudenberg

We will wow your world!

Responsibilities:

• To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
• Build and maintain strong relationships with internal and external customers.
• Ensure that customer claims and complaints are resolved fairly, effectively, accurately, and timely, and in accordance with consumer laws.
• Collaborate with other departments within the organization to execute orders and meet customer expectations.
• Maintain company pricing lists and margins.
• Provide status updates when requested by management and customers.
• Participate and engage in continuous improvement initiatives and supply feedback for improvement plans.
• Train, coach, and mentor new associates in SAP and company procedures.

Qualifications:

• Have a good understanding of the type of manufacturing processes, materials, and procedures involved in the Connectors and Sealing Solutions product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
• Capable of understanding technical drawings, data sheets, and specification documents.
• Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues, and peers at all levels.
• Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
• All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
• Self-motivated, be able to work well under pressure and meet set deadlines.
• Attention to detail; be able to work with figures and calculations accurately.
• Excellent organization and time-management skills.
• Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
• The customer base is international, and a foreign language is an asset.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.