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Customer Service Specialist (f/m/d)
Process and monitor customer orders while ensuring compliance with export and customs regulations.
Zwingenberg, Germany
Junior
7 months ago
Freudenberg
A global technology group providing innovative products, solutions, and services in sealing, vibration control, nonwovens, filtration, and more.
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Working At Freudenberg
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Responsibilities
- Order processing, delivery and invoicing using SAP ERP
- Monitoring of order processing
- Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
- Understanding export and customs documents
- Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
- Recording and processing complaints and returns in the SAP C4C system (CRM)
- Accompanying documents for occasional national & international parcel shipments
- Project collaboration
Qualifications
- Completed commercial training with experience in customer service
- Knowledge of ERP/SAP desirable, CRM and MS Office
- Basic knowledge of customs and export control
- Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
- Business fluent in German and good knowledge of English
- You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
About Freudenberg
A global technology group providing innovative products, solutions, and services in sealing, vibration control, nonwovens, filtration, and more.