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Customer Service Specialist (f/m/d)
Manage customer orders from validation to delivery, ensuring smooth communication and issue resolution
Pinerolo, Piedmont, Italy
Entry Level
yesterday
Freudenberg
A global technology group providing innovative products, solutions, and services in sealing, vibration control, nonwovens, filtration, and more.
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Working At Freudenberg
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Responsibilities
- Conduct order validations and entries.
- Confirm customer order receipt, creation, and delivery.
- Monitor and track order statuses, managing claim cases and returns.
- Provide clear and consistent communication between customers and internal production.
- Serve as the primary contact for customers, including cases of issues or escalation.
- Support transfer projects and process improvement initiatives.
Qualifications
- Bachelor's degree in Language or Economic field; advanced degree preferred or compensating years of experience.
- Specified years of customer service experience is a plus.
- SAP experience.
- Fluent-level English and German.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
About Freudenberg
A global technology group providing innovative products, solutions, and services in sealing, vibration control, nonwovens, filtration, and more.