Internship - Onboarding & Optimization (junior Account Manager)

Onboarding Quality And Partner Account Optimization

Fresha is an innovative platform designed for beauty and wellness professionals to help them manage and grow their business. Fresha's rich set of features offers strong performance levers for our partners. From day one, salons gain access to advanced tools that enable them to optimize their operations, increase revenue, and enhance the client experience. Our role is to support them in setting up and fully leveraging these features, ensuring they get the most out of the platform from the very start. At Fresha, we are committed to delivering a premium level of support. Beyond providing software, we take a consultative approach to help each partner structure and optimize both their offering and their use of the platform. Our goal: to deliver a high-quality onboarding experience that allows each salon to quickly activate key features and maximize value from launch. With this in mind, we are strengthening our team with a role dedicated to onboarding quality and partner account optimization.

Responsibilities

As part of the Account Management team, you will play a key role in the successful onboarding of new partners:

• Analyze existing service menus to identify simple areas for improvement (clarity, consistency, simplification)
• Structure and organize service offerings to ensure a clear and efficient booking experience
• Optimize the presentation of services (categorization, simplification, consistency)
• Ensure the quality and accuracy of information uploaded to the platform
• Work closely with account managers to finalize go-live processes
• Contribute to the continuous improvement of onboarding processes

Profiles That We're Looking For

• 2–3 years of higher education (BTS, BUT, Bachelor's degree, business school, or equivalent)
• Comfortable with digital tools
• Strong writing skills and attention to content presentation (spelling, clarity, consistency)
• Strong eye for detail and user experience (clear organization, structured information)

Nice To Have/Bonuses

• Initial experience in operations, support, or data management
• Interest in SaaS environments
• Good proficiency in Excel or Google Sheets (data handling, imports)
• Interest in the beauty and wellness industry