Customer Service Specialist

Fresenius Medical Care Job Opportunity

Fresenius Medical Care is a global leader in kidney care, dedicated to improving the lives of patients with chronic kidney disease. Our mission is to provide high-quality, innovative products, services, and care that help patients throughout their treatment. Guided by our vision—“Creating a future worth living for patients. Worldwide. Every day.”—we work with determination and compassion, supported by a diverse team of more than 125,000 employees worldwide.

Within our segment of Care Enablement, we develop and deliver life-saving medical products, digital health solutions, and therapies that empower clinical teams and enhance patient treatment outcomes. We also support transformation through our FME Reignite strategy, focusing on innovation, efficiency, and sustainable growth. Our values are the foundation of our culture:

• We care for our patients, each other, and our communities.
• We connect teams and cross boundaries to achieve excellence together.
• We commit to doing things the right way—growing with a clear purpose and leading in kidney care with integrity and innovation.

Global Commercial, a key sub-function within Care Enablement, plays a crucial role in advancing the mission of Fresenius Medical Care, which is to improve the lives of patients with chronic kidney disease.

This team brings together sales, marketing, global sales support, and global technical operations, working closely to deliver high-quality medical devices, technical services, and effective business strategies to global markets.

We are looking for a new colleague to help with customer care, order processing, and general duties. If you have a business mindset, a sense of organization, and want to become part of a friendly team in a dynamic international company, reach out to us.

Candidate Requirements:

• Completed secondary education
• Very good proficiency in MS Office
• Communication skills
• Trustworthiness, diligence
• Previous experience in order processing, invoicing
• Knowledge of SAP is a plus

Job Responsibilities:

• Complete order processing from acceptance to delivery to the customer
• Support sales representatives and technical experts
• Maintain customer information
• Maintain contact with customers (primarily regarding orders) and friendly communication with customers
• Coordinate deliveries with order patterns and planned overviews
• Inform about prices and status of products
• Record, check, and archive business documents (orders, invoices)
• Responsibility for material deliveries
• Storage and documentation of goods movements for testing
• Active cooperation with the warehouse
• Coordination of shipments with hospitals/centers/patients

We Offer:

• A stable and friendly work environment with support from an experienced team.
• Motivational financial compensation and annual salary review.
• Contributions to premium care and medical treatments.
• Contributions to pension and life insurance.
• Contributions to sports activities, family vacations, or cultural events.
• A favorable phone tariff for you and your family.
• Contributions to kindergarten and children’s camps.
• Contribution to meals.
• Opportunity for further education and foreign language training.
• Five weeks of vacation.