Technical Support Analyst - Singapore

Technical Support Analyst - Singapore

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Location

This role is required to be performed out of your home office in Singapore.

Responsibilities:

Technical Support Analyst will support our growing complex environment. This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, various tools and proxies, and point of sale integrations.

Requirements:

Bachelor's Degree from an accredited university

Experience of working in and around the Hospitality or Retail industry

Experience of supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis, Zonal)

Experience in payments processing, financial services

2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support

Some travel may be required

Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.

Strong aptitude to learn quickly, both technical and business processes

Strong and accurate listening skills

Patience and Understanding

Bilingual - one of the languages being English required