Telecommunications Application Support Analyst

Application Support Analyst

To protect and ensure the stability of the telecommunications operational system as well as maintaining the integrity of the data and proactively resolve customer queries by providing technical support on various applications.

Welcome to FNB, the home of the changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at FNB Connect and Service Provider, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide first-line and Tier 2 support on telecom applications, resolving incidents within SLA timelines
• Troubleshoot system, provisioning, number-porting and billing-related issues, escalating where needed
• Configure, test and maintain telecommunications operational systems and new product setups
• Use SQL/Oracle scripts, JIRA and Confluence to analyse, track and document issues
• Deliver excellent customer service by managing queries, complaints and on-call support requirements
• Identify risks, adhere to compliance standards and contribute to continuous process improvements

You will be an ideal candidate if you:

• Have 1–3 years' experience in telecoms, billing support, system analysis or a similar environment
• Have a certification in Linux and/or MySQL
• Understand OSS/BSS processes, call rating, charging and network provisioning fundamentals
• Have experience with Linux and SQL
• Have experience with Application monitoring tools (AppDynamics, Zabbix)
• Have experience with Scripting (Bash, SQL)
• Are detail-oriented, analytical and able to solve complex technical issues
• Adapt quickly to change, manage your own workload and plan effectively
• Collaborate well with peers, share knowledge and build strong stakeholder relationships
• Are committed to personal development, learning and keeping up with new technologies

You will have access to:

• Opportunities to network and collaborate
• Challenging working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

03/04/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.