Product And Support Operations Manager

Job Title

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial, Business Strategic Solutions Partnerships team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

To identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific product. The role is all about Customer, how we can attract and retain more business clients while helping them grow their businesses, ie (Rewards, Beyond Banking). This role assists in running CVM campaigns so knowledge of creating campaigns and customer experiences will be an advantage.

• Be able to identify gaps in processes and being able to recommend solutions
• Be able to do analysis on data sets, draw up graphs, create presentations
• Opportunity to present to different Steerco's and Exco's
• Lots of space for Innovation, out-of-the-box thinking
• Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Cultivate and manage objective working relationships with a variety of stakeholders
• Maintenance of expert knowledge on relevant industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis

You will be an ideal candidate if you:

• National Senior Certificate (Matric)
• NQF Level 7 Qualification from a recognized institution

You will have access to:

• Opportunities to network and collaborate
• Exposure to how our customer journeys are crafted
• Creating and working on Valude Added Services
• A challenging working environment
• Opportunities to innovate
• Opportunity to present to different Steerco's and Exco's
• Lots of space for Innovation, out-of-the-box thinking

We can be a match if you are:

• Adaptable and curious
• Possess great analytical thinking and strong interest in data analysis and marketing of our value added services
• Able to interpret financial statements
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 21/10/25