IT Support Analyst - B2B

IT Support Analyst - B2B

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our Warehouse Operation is an impressive, state of the art, 2.5m square foot Distribution Centre in Shirebrook, and one of the most advanced warehouses within the UK, with a wide range of cutting-edge automation systems. We are currently looking to grow our Warehouse Team with individuals who are obsessed with continuous improvement and innovation. Frasers Group are a proud partner of the Institute of Engineering and Technology.

Why join us?

Our vision- we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world's best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and take the team with you
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

We are seeking a proactive and skilled B2B IT Support Analyst to join our dynamic IT team based in Shirebrook. The successful candidate will provide technical support and troubleshooting for EDI systems, ensuring smooth data exchange between our business and trading partners.

Key Responsibilities:

• Provide day-to-day technical support and administration for EDI systems, including setup, monitoring, and troubleshooting of EDI transactions.
• Manage and maintain B2B communication protocols and interfaces such as FTP, SFTP, and web services.
• Collaborate with business teams and external partners to resolve EDI-related issues and ensure timely data exchange.
• Monitor and analyse EDI data flows, identify discrepancies, and implement corrective actions.
• Liaise with vendors, trading partners, and internal stakeholders to manage EDI onboarding and updates.
• Document EDI processes, workflows, and support activities.
• Support integration of EDI with ERP systems and other internal applications.
• Maintain system security and compliance standards related to data transmission.
• Provide training and guidance to users and other support staff on EDI processes and best practices.
• Participate in IT projects and continuous improvement initiatives related to B2B data exchange.

Qualifications:

• Understanding of EDI standards such as EDIFACT, XML, and related communication protocols.
• Familiarity with networking and secure data transmission technologies (SFTP, FTP, VPN).
• Excellent problem-solving and analytical skills.
• Strong communication skills to work effectively with internal teams and external partners.
• Ability to manage multiple priorities and work independently.
• Proven experience as an IT Support Analyst or similar role is not required, but highly desirable.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our "CEO Sessions" ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What's next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage pre recorded interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful you will then be invited to an on-site interview with the team.