US Market Customer Support Representative/payment Solutions

US Market Customer Support Representative/Payment Solutions

Are you looking for a change? Or are you looking for a new adventure? Do you want to develop both personally and professionally? Then you will be glad to hear that we, at Foundever are currently looking for customer service agents.

We hope that you would like to work for a multinational company in an international environment with colleagues and clients from all over the world!

About the position: In this position you will be working as an English speaking customer service agent for one of our clients, who is a rapidly growing international company within e-finance. Your job will consist of helping customers both by phone and mail with questions regarding: invoices, billing requests, refunding and general support. The most important task however is to give the customer a great experience and leave them with a positive feeling. Just to be clear, you will not be doing any sales.

This position is specific to the US market (therefore US business hours) US work shifts 15:15-00:00 (at least 2 weeks per month) However we have implemented an early shift as well, so shifts are rotated. Early shift for 2 weeks of the month: 09:00-17:45/ or within an hour earlier start or later.

For this position we offer you:

• Competitive fixed monthly salary
• Paid training
• Performance bonus
• Special discounts and offers with local restaurants, cafes, gyms and many more

As we want you to have the best conditions to thrive and succeed with us at Foundever we will also provide:

• Career development opportunities
• Modern, newly renovated and centrally located office
• An international working environment
• Help with local administration such as opening a bank account and immigration forms
• Support from Team leader, HR and great colleagues!

Qualifications To be successful in this job you must have:

• Native English language skills in both speaking and writing, conversational English skills
• Want to work with customer service
• Good computer skills
• If you have previous experience in customer service or service in general we think that's great, but it's not a requirement for you to apply.

To thrive in this role and work environment you also have good communicational skills, the ability to multitask and see yourself as a team player who want to develop yourself.

We hope that you would like to work for a multinational company in an international environment with colleagues and clients from all over the world!

Join Our Multicultural team now, send in your application!