Customer Service Professional With Czech And Slovak

Customer Service Professional With Czech And Slovak

Join our team at Foundever!

We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.

Location: Warsaw

Your daily tasks:

• Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;
• Conduct cross-selling to maximize sales opportunities in every interaction;
• Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;
• Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;
• Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;
• Offer expert and personalized advice on the brand's products, aligned with the brand's identity and values.

What do we expect from you?

• Proficiency in Czech or Slovak (C2/native) and Proficiency in English (B2/Advanced);
• Ability to work efficiently in a multichannel environment;
• Proficient in Salesforce and Microsoft Office;
• Excellent communication skills and the ability to solve problems quickly and effectively;
• Passion for the fashion industry, with basic knowledge of trends and products.

Advantages will be:

• Ability to prioritize and plan;
• Previous experience in customer service, ideally in the retail or fashion industry (a plus);
• Attention to detail;
• Sales skills;
• Soft skills.

Working conditions:

• Type of contract you choose yourself (freelance contract for students or employment contract);
• Basic salary + bonuses;
• Work environment: Office in Warsaw Mokotów

What else should you know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
• We offer private Medicover insurance;
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
• Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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