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Bilingual Customer Service Agent - Site Chapultepec, CDMX
Resolve customer inquiries accurately through phone, email, or chat channels
Mexico City
Entry Level
3 days ago
Foundever
Foundever is a global customer experience organization offering outsourced support and services to enhance customer engagement.
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Bilingual Customer Service Agent - Site Chapultepec, CDMX
Join our team and work for top global companies!
We are looking for a dedicated Customer Service Representative to join our team located in our Chapultepec Site.
Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.
Site Address: Avenida Chapultepec 360, Roma Norte, Cuatemoc, 06700, Ciudad de Mexico
Primary Job Responsibilities:
- Fluent in verbal and written English, High Proficiency level, CEFR: B2+ (must)
- Able to work in our Chapultepec Site (must)
- High School Diploma (must)
- Soft Sales Skills
- Customer Service experience is a plus.
- Basic Mathematical Skills
- Listening skills
- Negotiation skills.
- Customer service oriented.
- Adaptability.
- Teamwork.
- Stress tolerance.
- Good data entry.
Education:
High School Diploma or equivalent
About Foundever
Foundever is a global customer experience organization offering outsourced support and services to enhance customer engagement.