Desktop Support Analyst

Desktop Support

We're looking for a tech-savvy, customer-focused professional to join our IT support team. In this role, you'll be the first point of contact for internal users, providing timely assistance and ensuring a smooth end-user experience. The ideal candidate is a strong communicator with a problem-solving mindset and the ability to learn new systems quickly.

Location: Fort Worth, TX

Duration: 6 month contract to permanent

Rate: $25 - $30/hour

Key Responsibilities

• Configure, image, and deploy desktops and laptops for end users.
• Manage IT asset inventory, including computers and peripherals.
• Provide remote troubleshooting and technical support for internal users.
• Assist with multi-factor authentication (MFA) and VPN access issues.
• Create and manage Active Directory accounts, including new user setup.
• Handle password resets and access requests in compliance with security policies.
• Document issues and resolutions, escalating when necessary.
• Maintain clear, professional communication with users to ensure a positive support experience.

Requirements Qualifications & Skills

• Exceptional customer service and communication skills (top priority).
• Ability to learn new systems and processes quickly.
• Experience with desktop/laptop imaging, provisioning, and troubleshooting.
• Familiarity with Active Directory, MFA, and VPN support.
• Basic understanding of IT asset management.
• Ability to work independently and as part of a team.
• Network knowledge is a plus but not required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.