Technical Customer Support T15 - Remote Eligible
Fortive
Customer Support Specialist
Join a growing, collaborative team that's passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you'll become an expert in the eMaint software products and play a key role in helping customers succeed. This is a great opportunity to launch your career in tech support—with clear pathways to grow into roles in Account Management, Professional Services, Sales, or Technical Support.
What You'll Do
As a Customer Support Specialist, you'll provide responsive, knowledgeable support to customers, partners, and internal teams. You'll troubleshoot issues, share solutions, and contribute to continuous improvement of our support resources.
Key Responsibilities:
Deliver technical support for the eMaint software via phone, email, chat, and web meetings.
Troubleshoot and resolve customer issues in a Microsoft and web-based environment.
Clearly document customer interactions and technical issues in real time.
Collaborate with team members to ensure a seamless and high-quality support experience.
Contribute to product documentation and knowledge base articles.
Participate in software testing to help ensure quality releases.
Approach each interaction with empathy, patience, and a customer-first mindset.
What You Bring
Must-Have Qualifications:
Strong problem-solving skills and mechanical aptitude.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple tasks in a fast-paced environment.
A collaborative mindset and a desire to help others.
Nice-to-Have Qualifications:
Bachelor's degree (B.A. or B.S.) preferred.
Experience in customer service or technical support.
Familiarity with databases or software troubleshooting.