Customer Service Representative

Customer Support Representative

Responsibilities:

• Handle inbound customer calls and emails, providing timely and professional support for customers' inquiries related to quotation of services and status.
• Coordinate with customers and forwarders on timely collection and delivery of equipment.
• Preparation of shipping documents and booking of shipments for overseas freight.
• Monitoring and follow up of overseas transshipment.
• Conduct outbound calls for marketing campaign raw leads and care plan renewals
• Accurately document customer interactions and outcomes in the phone system and CRM

Qualifications:

• A recognized Diploma Cert or equivalent.
• Fluent in Chinese & English language.
• Excellent written and telephone communication skills
• Possess problem solving skillset.
• Able to prioritize work in a fast-paced environment.
• Possess good time management skillset.
• Enjoys working in a customer facing environment.
• Familiar in using Microsoft Office tools such as Excel is necessary.
• Experienced in using Oracle, SAP ERP systems is preferred.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.