Customer Service & Logistics Specialist

Job Title

Experience / Qualifications

Preferably 1–2 years of relevant experience, including customer service, logistics functions, or handling shipping documentation.

Proficiency in Microsoft Office applications.

Good communication skills and a fast learner.

Positive mindset and a strong team player.

Able to communicate in both Bahasa Indonesia and English Language.

Good working knowledge of Incoterms is an advantage.

Meticulous, with strong attention to detail.

Able to manage multiple tasks and thrive in a fast-paced environment.

Experience with Oracle systems is an advantage.

Primary Responsibilities / DUTIES

Customer Service

1. Fulfil and support sales orders
2. Track and follow up closely with Sales and customers on back orders' status
3. Provide customer support. Attend to all customers' inquiries and provide assistance as and when necessary.
4. Advise customers on product price and lead time
5. Coordinate and expedite with internal and external departments on customer orders and delivery matters.
6. Coordinate with Sales and customer on quality issues and good returns, etc.
7. Coordinate with Finance department on customer payments
8. Issue credit notes to customers
9. Liaise with Bahasa Indonesia and English speaking customers.
10. Support internal and external audit requests.
11. Filing of invoices and all sales related documents

Logistics

1. Liaise with forwarders on import and export arrangements and manages the movement of goods, ensuring timely and accurate delivery of shipments
2. Involves preparing shipping documents, coordinating with carriers, tracking shipments, and resolving any logistics issues.
3. Understanding of international shipping regulations, customs requirements, and industry best practices.
4. Handling and preparation of full set shipping documentations
5. Other shipping documentation related responsibilities
6. Support incoming shipments such as checking on physical goods and placed to designated assigned locations.
7. Support picking and packing of shipments.
8. Generate shipping instructions and support logistics team when needed, including but not limited to Oracle system invoicing.
9. Liaise with Bahasa Indonesia and English speaking customers.
10. Other ad Hoc duties assign by Supervisor.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.