Construction Account Manager (cleveland, OH)

Account Manager

Gordian is looking for an Account Manager based in Cleveland, Ohio who demonstrates professionalism, and construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. The primary responsibility for Gordian Account Managers is to provide support, and training, for products and services centered around Job Order Contracting (JOC) for various Clients.

JOC is a procurement method and construction process that helps federal, state, and local governments, schools, hospitals, higher education institutions, and others maximize efficiency, optimize cost savings, and increase construction quality.

Primary Responsibilities

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
• Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
• Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as creating and review detailed construction line-item proposals
• Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
• Manage multiple accounts; develop positive working relationships with all customers.
• Drive client retention, renewals, upsells and client satisfaction.
• Work closely with Project Managers and Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff.
• Work closely with to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Collaborate closely with construction management firms to promote consistency and while developing standards and procedures.
• Work closely with Finance on billing setup and invoicing.
• Participate in Budget development and management, revenue forecasting
• Work with Sales and Business Operations team to develop annual program usage and benchmark report.
• Ability to monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget.
• Ability to review contractors' requests for changes and, if appropriate, initiate job order supplementals
• Ability to interact with owner representatives, contractors, and facility end-users, to minimize project concerns.
• Experience reviewing contractor's' daily inspection reports, summarizing, and reporting on construction progress weekly, to upper management.
• Travel 50-75% within assigned geographic area.

Experience Required

• Bachelor's degree preferred in appropriate field of study or equivalent work experience.
• 5+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management
• Certified Healthcare Constructor (CHC), Certified Healthcare Facility Manager (CHFM), or Certified Healthcare Physical Environment Worker (ASHE) certifications are preferred, but not required
• Knowledge of ICRA/LFSM preferred but not required
• High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction.
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
• Proficient with Microsoft Office products, including Word, Excel, PowerBi, ability to develop and generate custom tracking documents and reports
• Background in construction documentation and administration preferred, but not required
• Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements.