Customer Onboarding Specialist

Customer Onboarding Associate

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in KSA. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices.

What Will You Do

• Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.
• Support the coordination of backend on-site training requests.
• Help schedule on-site technical visits, including normal and emergency cases, under supervision.
• Assist in the onboarding process for customers for products.
• Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.
• Conduct phone calls to educate customers about onboarding sequences.
• Assist clients in setting up Foodics menus and inventory products.
• Provide support in building customer menus, recipes, and inventory items.
• Help with menu and inventory updates as needed.

What Are We Looking For

• Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
• Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Willing to travel from time to time within or outside Riyadh and /or different cities in KSA.
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

Who Will Excel

• Previous experience in the SaaS, technology, or F&B industry.
• A collaborative team player with a passion for driving growth and innovation.

What We Offer You

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.