Customer Service Representative

Customer Service Representative

FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop protection technologies – including Dodhylex™ active, Isoflex™ active, rimisoxafen, and fluindapyr – to help farmers increase the productivity and resilience of their land. Our employees are at the heart of this innovation. We're looking for bold thinkers and collaborative doers. At FMC, your ideas matter. From day one, you'll contribute to meaningful work that drives progress in agriculture, supported by a culture that values integrity, safety, respect, and results. Join us in advancing the future of agriculture. Together, we're building a more resilient planet – one innovation at a time.

At FMC Agricultural Solutions, we are dedicated to providing innovative crop protection solutions to growers worldwide. With the commitment of our 5,200 employees, we have established ourselves as one of the six largest crop protection manufacturers globally.

For our office in Centurion, we are looking for a Customer Service Representative.

We are seeking a proactive and detail-oriented Customer Service & Order Management Specialist to join our team. This role is pivotal in ensuring exceptional service delivery through effective communication with customers and internal stakeholders. The successful candidate will act as the primary liaison between the company and its customers, managing orders and supporting the Commercial organization to meet business needs and sales targets.

What you'll do with us:

• Process and manage customer orders using SAP, ensuring timely communication with customers, warehouse, and transport teams.
• Coordinate with the Commercial team to approve special deals and customer-specific requests.
• Apply FIFO principles during batch selection while considering stock age.
• Ensure timely goods issue processing upon receiving proof of collection from the warehouse.
• Maintain accurate records of orders, delivery notes, and invoices for audit and tracking purposes.
• Ship sample products to laboratories for reanalysis and shelf-life testing as requested.

Your qualification & attributes:

• Minimum 3 years of experience in customer service, preferably within the agrochemical industry.
• Strong proficiency in SAP for order processing and tracking.
• Fluent in English; Afrikaans language skills are advantageous.
• Familiarity with inventory management principles, including FIFO.
• Understanding of invoicing processes and month-end procedures.
• Ability to manage product allocation, delivery prioritization, and open order lists.

Are you ready to make an impact? If you are passionate about making a difference and share our values of diversity, collaboration, and quality, we encourage you to submit your application today. We eagerly await hearing from you!

FMC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions at FMC are based on business needs, job requirements, and individual qualifications. We value diversity and strive to ensure that our hiring and employment practices support a work environment that is free from discrimination and harassment.