Customer Service Supervisor

Customer Service Supervisor

Role Summary:

As a Customer Service Supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.

Responsibilities & Requirements:

• Management of a team
• Ensuring and optimizing the operational KPIs
• Support of existing customers and acquisition of new customers in coordination with the sales department
• Conducting customer experience and concluding orders and following up customer projects
• Monitoring and responsibility of the profit and loss account for a site
• Optimization and continuous improvement of process flows in the service department
• Initiation of projects to increase efficiency
• Active participation in the development and implementation of innovative service processes
• Interface management with internal engineering, external service providers, purchasing, quality and other service location
• Evaluation and reporting of operational key figures in an international environment
• Enforcement of safety and quality expectations
• Supervision of international intercompany business
• Other duties as assigned.

Preferred Experience / Skills:

• Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar
• Willingness to communicate with colleagues at production sites and service centers in an international environment
• Basic plant and process knowledge of pump technology and vacuum technology
• 2 - 4 years of professional and management experience, preferably in the field of service and customer support
• Very good written and spoken English skills and willingness to travel internationally are a prerequisite
• High quality awareness, commitment and high flexibility as well as resilience and customer orientation
• Good PC and MS Office skills
• Experience with SAP or similar ERP
• Independent, team-oriented work
• Overall entrepreneurial mindset
• BS or BA Degree in relevant field and 2-4 years relevant experience