Computer Support Technician I - 55010292

Computer Support Technician I

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities.

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

This position plays a critical role in ensuring the smooth operation of the agency's IT infrastructure by providing timely and effective technical support. It enhances productivity and service delivery through proactive monitoring and resolution of service desk tickets, maintaining hardware and software functionality, and delivering high-quality customer service. The role also supports collaboration and communication across the agency by managing AV/VC systems and participating in cross-functional IT teams.

Through cooperation, coordination, and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses.

The successful candidate will have the following required knowledge, skills, and abilities:

• Basic knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment.
• Basic knowledge and skill of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments.

Skills in:

• Installing and providing technical support for software applications and operating systems.

Ability to:

• Communicate effectively both verbally and in writing.
• Read, understand and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards.

The state's total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year

• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

The Florida Department of Transportation values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses. Qualified individuals with disabilities are encouraged to apply. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Location: DeLand, FL, US, 32720

Nearest Major Market: Daytona Beach

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