CHILD Support Customer Service FRONT LINE Manager - 73005199

Child Support Customer Service Front Line Manager

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 10 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Minimum Requirements:

• One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• One year of experience reviewing and applying policies and procedures.
• One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

Preferences:

• Central Operations experience (to include the Customer Contact Center).
• Two years child support experience.

Special Notes:

• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Alternative Screening Tool will be used in lieu of Skills Verification Test.
• The applicant selection criteria (ASC) screening tool has been administratively approved. Those applicants who have met the minimum qualifications and with the greatest points accumulated via the ASC scoring, will be selected for interview.

Salary: $52,119.00 - $59,050.92

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.